By Mike Kirby on 10/26/18 6:00 AM
Every company wants satisfied clients, but did you know it takes engaged employees to get you there? In a recent survey conducted by Gartner, 86 percent of executives ranked employee engagement as equally important or more important to customer satisfaction than any other relevant factor. But how do you know if your employees are engaged? And if they’re distracted, how can you increase engagement?
Here are some best practices to keep employees engaged or reengage disinterested employees:
- Ask your employees what they would like. Not only will this provide concrete ideas on how to increase employee happiness, but employees will find comfort knowing you care enough to ask them.
- Give employees the tools they need to do their job. Nothing is more frustrating than having a job to do but not being able to do it. Keeping the office updated with the latest technology will enable employees to do their best work. Integrated technology and collaboration tools can help reduce stress and frustration in employees by making it easier for them to do their job. It is useful to use a networked AV company to create a customized system for your employees’ needs. Not only does proper technology increase productivity and make employees happier, but employees enjoy using it. They will feel like their employers care enough to provide them with the best tools to do the job.
- Reward employees. When you recognize something good an employee does, it’s important to show them you appreciate their hard work. Whether that means using words to show your appreciation or buying them lunch, any gesture will not go unnoticed.
- Offer more flexibility. More and more workplaces are offering flexibility, and it is starting to become the norm. Employees are searching for companies that give them this flexibility. Start offering employees flexibility in little pieces: allow them to choose what time to come into the office, or let them work from home one day a week. Videoconferencing technology and collaboration tools have made working from home easier than ever.
- Never stop asking employees what changes they would like to see or recognizing their efforts. Generating employee engagement and happiness is something that takes time and trust. Employees will be able to see these changes quickly, but they also need to know the changes are here to stay. Employees that recognize these efforts will become more engaged, which can trickle down to clients. Happy employees mean more satisfied clients.
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